Terms and Conditions

Customer Services: 01204 557669

Please read the terms and conditions carefully before purchasing. Terms and conditions may be amended or altered, it is your responsibility to check the website for updates before purchasing.
The Following terms and conditions apply to all purchases from our website www.dormouseinteriors.co.uk or by telephone.

1. Payment
Payment by the following credit and debit cards are acceptable on our website www.dormouseinteriors.co.uk or over the phone, Visa, MasterCard, Maestro, Solo (in the UK only), Visa Electron and Switch.

2. Prices
Prices are clearly set out in our brochure and website, please check carefully before purchasing. We reserve the right to change and amend prices at anytime. Prices will be charged at the time of purchase and not at the time of delivery, if prices have been changed before your delivery date on our website, the original price will remain at the point of sale. Prices are inclusive of VAT charged at the appropriate rate.

For purchases in other currencies, please contact our customer services department or email enquiries@dormouseinteriors.co.uk who will advise you of prices, this may vary depending on exchange rates. or use our contact form

3. Availability
All orders are subject to availability, we reserve the right to refuse any order or supply any individual or company. Your statutory rights are not affected. Products specifications and prices may change please refer to our website for current information. All sizes are approximate, we do try to ensure they are as accurate as possible. Whilst we take every effort to ensure that the colour of products in our brochure is accurate, they may be slight variation due to photographic reproduction processes.

4. Acceptance of Order
All orders will be acknowledged by an email or in case of telephone orders by an order no.

5. Delivery
Delivery can be made to the address specified by you. Please note that our standard delivery is within Mainland U.K. for all other areas including Channel Islands, N.Ireland, Isle of Man, Scottish Isles, Highlands, Europe and Worldwide please call our customer services department or email enquiries@dormouseinteriors.co.uk who will advise you on cost and availability, or use our contact form. We would like to make you aware that multiple orders can be shipped on one deliver date to a single address with one delivery cost, if orders are sent out separately these will be charged individually. If you are unsure or would like any assistance please call our customer services department, the number is displayed on our website and brochure. Standard delivery is 3 working days on all orders received before 3.00pm, orders received after 3.00pm delivery is 4 working days. Please note working days are Mon-Fri. If you would like to change the delivery date or address please inform us within 7 days of delivery date, once dispatched you may incur delivery charges.

Delivery Charges; U.K. Mainland standard delivery 3-4 days - £6.95
Delivery Charges: U.K. Mainland - Orders over £50 - Free delivery – 3-4 days.
Deliver Charges: Europe/Worldwide, Please call Customer Services or email: enquiries@dormouseinterors.co.uk or use our contact form

6. Cancellation
If you would like to cancel your order we ask that you advise us 5 days before your planned delivery date and you will receive a full refund for any item purchased from our website or brochure. Your statutory rights are not affected.

7. Refunds and exchanges
If you are not satisfied with your new purchase, we will exchange or refund any unused item provided it is returned in its original, undamaged packaging, with your receipt and within 10 days from receipt of goods, (exceptions apply for hygiene and safety reasons on some items such mattresses). If we find that the product has not been returned to us in a resaleable condition, we reserve the right to refuse a refund. We will refund your original delivery charge when a product is faulty or damaged, conditions apply, but not when a product is unwanted. To receive full details on how to return your product, visit our website www.dormouseinteriors.co.uk.

Always call Customer Services Department before returning any products who will advise you on our procedure and issue a returns no., otherwise charges may be incurred and refund refused.
Post to; ADMO (UK) Limited, Bolton Enterprise Centre, Washington Street, Bolton, BL3 5EY, U.K.

8. Privacy Policy
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK.

Dormouse is owned by ADMO (UK) Limited registered in England No. 6082742
Customer Services: Tel No. 01204 557669; Email: enquiries@dormouseinteriors.co.uk
Published in November 2008